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As a work around I set Default Sans Serif Font under File > Preferences > Basic Notes Client Configuration > Default Fonts to the font the user wanted to use in the messages.
As long as the user has the Font set to Default Sans Serif as they type a message it will actually use the font set in the preferences.
Give that a try.
Feedback response number WEBB8YWS2V created by ~Ethan Umfanavitchjip on 10/09/2012